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Terms and Conditions PDF Print E-mail


Vision Redbridge Culture and Leisure, Redbridge Music Service (RMS) will provide tuition at The John Savage Centre and/or the school named on the application form (Form1) under the following terms and conditions. Parents/carers are subject to the terms and conditions as laid down by RMS as detailed below, and agree to abide by these terms and conditions:


Activities - Terms and Conditions


1. RMS reserves the right to change teachers, lesson times and pupil groupings where necessary and to notify parents and schools of any changes to these lesson arrangements.


2. Lessons in school will take place during the normal school day. If your child has a shared lesson your child will be grouped according to experience and ability by RMS.


3. As soon as your application for lessons has been received, we will confirm this by email. Once your child’s lessons have been timetabled then you will receive an email to confirm the lesson day and time.


4. By registering, you are agreeing to pay by Direct Debit, that you are the named account holder of the account to be debited and that no other signature apart from your own is required to authorise the setting up of Direct Debits on this account. If a second signature is required they must also sign the Direct Debit mandate before you return it to us. Payments by Direct Debit run monthly for 12 months.


5. If for any reason you wish to cancel your child’s lessons, notice must be provided direct to Redbridge Music Service in writing (post or email) according to the cancellation dates below. We will be unable to accept cancellations via your child’s teacher.


6. RMS cancellation deadlines: Pupils are expected to commit to a full academic year. To stop lessons a term’s notice is required.


7. We provide teachers for 38 weeks within the academic year at schools and 35 weeks for lessons at the John Savage Centre. Any lessons missed by pupils cannot be refunded. Where a teacher misses more than one lesson in a term because of illness or another cause, if possible the lesson will be made up at a mutually convenient time.

In the event that further lessons are not delivered by the teacher, or cover is not provided, we will arrange a refund.


8. You will need to clear any outstanding debt you have with RMS before this Direct Debit commences. Any outstanding amounts remaining on your account must be paid or lessons will be stopped.


9. A practice book and a tutor book are supplied free of charge. Replacement practice books are chargeable if lost but are free if completed.


10. Pupils having lessons at the John Savage Centre as part of Music School are expected to be a member of at least one ensemble and to pay membership fees.


11. Pupils in Clubs and Mini Musicians are expected to sign up for a year, a term’s notice is required to stop.


Instrument Hire Terms and Conditions


1. The hire of an RMS instrument requires that the named pupil has lessons from RMS, or that they regularly play the instrument in an RMS Ensemble.


2. The instrument, including the bow or mouthpiece where applicable, and its case will at all times remain the property of Vision Redbridge Culture and Leisure and may be recalled at any time.


3. RMS will withdraw the instrument and case from the pupil if instrumental tuition ceases and may do so if in RMS's opinion the instrument is not looked after adequately.


4. The instrument will be issued in good playing order, and will come supplied with appropriate accessories, for example reeds and rosin. Replacement accessories are chargeable. The cost of replacing strings, rosin, reeds, grease or oil as necessary must be the responsibility of the parent or carer and can be purchased from RMS.


5. The parent, carer and pupil must accept responsibility for the proper care and safeguarding of the instrument on hire and Vision Redbridge Culture and Leisure  does not accept responsibility for any loss or damage to instruments. You are expected to pay for replacing lost instruments and costs towards excessive damage.


6. In the event of damage to, or loss of, the instrument or case RMS must be informed immediately. Under no circumstance should a parent or carer attempt to repair the instrument.


7. The instrument must not be used by any person other than the pupil to whom it is hired to.


8. Instrument Hire Fees will be included in your monthly Direct Debit.


9. Cancellation Policy –

All instruments must be collected from and returned to:


Redbridge Music Service, Vision – Redbridge Culture & Leisure, John Savage Centre, Fencepiece Road, Hainault, Ilford, IG6 2NB


Any complaints should be sent in writing to: Redbridge Music Service Vision – Redbridge Culture & Leisure, John Savage Centre, Fencepiece Road, Hainault, Ilford, IG6 2NB


Or by email to:


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